Matalan

Opening its first store in 1985, Matalan has evolved into an iconic clothing and homeware brand. To this day, Matalan provides outstanding value and service to families across the UK.

Matalan currently operates 229 stores across England, Northern Ireland, Scotland and Wales, having experienced steady expansion, particularly since 2008. GSA currently employs over 450 staff across the Matalan estate of sites.


Company Background

GSA first started providing cleaning services to Matalan in 2010, winning the contract for 66 stores across Scotland and Northern Ireland on a 3 year contract.

Following excellent service delivery and the development of a mutually beneficial working partnership, GSA was awarded 94 additional stores and a further 3-year contract.

This expanded GSA’s area of coverage to the Midlands and Northern England, alongside the original territories.

Key Facts

  • GSA currently employs over 450 staff across the Matalan estate of sites
  • GSA has forged a close working partnership with Matalan, listening to their unique trading needs and tailoring our service accordingly
  • In 2015, GSA proposed a significant change to the cleaning methodology to reduce their costs, which were accepted by Matalan in October

Client's note

“Matalan have been working with GSA since 2010 and during that time, their remit has increased along with their service delivery. GSA take an innovative and flexible approach to the cleaning contract, which is critical in this challenging retail environment.”

Antony Darbyshire

Strategy

Matalan

GSA provides daily store cleaning services for Matalan across its estate in stores that vary from 8,500 to 44,000 square feet in area.

GSA provides flexible support to Matalan by tailoring our approach to their specific trading needs. We change shift timings or days around peak trading, ensuring stores are consistently clean without causing hindrance to customers and trade.

Why GSA

GSA has worked hard to develop a mutual understanding of the needs of Matalan, its brand and image, responding by presenting alternative ways of meeting those requirements in a cost efficient but effective way.

Being a contract with low staff numbers per site, this presents an ongoing challenge to maintain consistent service delivery. Through close focus on staff planning, discipline and support, we provide Matalan with a service that is consistent and reliable.

Everything GSA does is guided by the Four Rs:

case2

  • Reputation
  • Reliability
  • Responsibility
  • Reward

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